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Read These Terms Before You Open Your Account

These terms set out what you agree to when you create a joyace account, fund it through PayPal, Venmo, or Play+, and use any part of the platform in an eligible US state.

Account eligibility by statePayPal, Venmo & Play+ rulesWithdrawal conditionsAccount security obligationsGoverning law
joyace Read These Terms Before You Open Your Account
TERMS CONTACT PATHS

Reach Us About These Terms

Team online

Live Chat

Open the chat widget from any page in your logged-in account. Describe your terms question clearly and a support agent will respond. Chat is the fastest path for account-specific questions about these terms.

Email Support

Send a written query to our support address listed in your account settings. Email is the right channel when you need a written record of any terms clarification or account-rule dispute.

Account Help Center

Your account dashboard includes a Help section that covers common terms questions — payment conditions, withdrawal holds, and identity verification steps — before you need to contact an agent.

HOW WE HANDLE COMPLIANCE

How joyace Applies These Terms in Practice

Identity Verification

Before your first withdrawal — whether via PayPal, Venmo, or Play+ — we verify your identity using government-issued ID. This step is required by state-level compliance rules and keeps your account secure.

Data Retention Policy

We retain account data, transaction records, and communication logs for the period required under applicable state law. You can request a summary of your stored data by contacting support in writing.

Account Security Obligations

You are responsible for keeping your login credentials confidential. If you suspect unauthorized access, notify us immediately via live chat so we can lock the account and review recent transaction activity.

Terms Change Process

When we update these terms, we email the account address on file at least seven days in advance. You can request a plain-language summary of any change by contacting support before the effective date.

Common Questions About These Terms

Access depends on state law. If your state does not permit online casino or sportsbook activity, these terms still apply to any account you hold, but you will not be able to complete transactions or access the lobby.

The core terms apply to all three. Each payment method may also carry its own processing conditions — minimum amounts, verification steps, and clearance windows — which are shown in your account wallet at the time of transaction.

Send a written request to our support email listed in your account settings. We will respond within the timeframe required by applicable state law and provide a summary of the data we hold on your account.

No. We send advance notice to your account email address at least seven days before any material change takes effect. Continuing to use your account after that window counts as your acceptance of the updated terms.

Contact support in writing first — through live chat or email. We review the transaction record, including your PayPal, Venmo, or Play+ activity log, and respond before you escalate externally. Unilateral chargebacks may result in account suspension while the dispute is investigated.

Every active offer on the promo board carries its own posted conditions. Those conditions are part of these terms by reference. Read them before accepting any offer; support can send you a copy if the posting has since expired.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.